Refund policy

At Dream Pet Essentials, we want you to love your purchase.

You have 30 days from the date of delivery to contact us if you experience any of the following issues:

• Item arrived damaged or defective
• You received the wrong item, size, or color
• Your order is missing items
• Your package was lost in transit

To submit a claim, email us at support@dreampetessentials.com with photos or videos of the issue, including the product, original packaging, shipping label, and tracking information. Once verified, we'll offer a replacement or refund to your original payment method.

Please note: We are unable to accept returns or issue refunds for change of mind, personal preference, or incorrect size selection by the customer, as our products are fulfilled and shipped directly by our supplier partners. Do not send items back without prior instructions.

For packages marked as delivered but not received, please check with neighbors and around your property before contacting us. These are not automatically eligible for a refund or replacement.

Order cancellations are not guaranteed once an order begins processing or has shipped.